Patient Experience

Welcome to Walsall Healthcare NHS Trust’s maternity department, where your experience and feedback matter deeply to us. We understand that the journey through antenatal, birth, postnatal ward, and postnatal community care is a significant one, and we’re committed to ensuring the highest quality care throughout. To achieve this, we offer a range of patient experience surveys tailored to each phase of your maternity experience.

 Our surveys cover the entire spectrum of care: starting with the antenatal phase, where we value your insights into the information, support, and comfort provided during this crucial period. The birth survey focuses on the labor and delivery experience, ensuring your thoughts on the process, pain management, and emotional support are heard. Moving on to the postnatal ward, we seek your feedback on the care you and your newborn receive, addressing any concerns and highlighting positive experiences.

 As you transition to postnatal community care, your thoughts on the support you receive beyond the hospital walls are invaluable. Lastly, our overall maternity experience survey gathers your holistic perspective, allowing us to grasp the entirety of your journey and make comprehensive improvements.

 Your feedback plays a pivotal role in our continuous efforts to enhance our standards. By understanding your experiences, we can identify areas of excellence to celebrate and areas that require improvement. Your insights guide us in tailoring our services, refining our approach, and implementing changes that directly impact the care we provide.

 At Walsall Health Care NHS Trust, we believe that our commitment to patient-centered care is strengthened by your voice. Your participation in these surveys empowers us to elevate the quality of care for all our patients, ensuring that every aspect of your maternity experience is as positive, safe, and supportive as possible. Thank you for entrusting us with your care, and for being an essential part of our journey towards excellence.

 We understand that the maternity journey is a shared experience, and we value the perspectives of all those involved. That’s why we encourage both mothers and fathers to participate in our patient experience surveys. Dads play a crucial role in the maternity process, offering unique insights into the support, communication, and overall care provided.

 Your feedback, as a dad, helps us gain a comprehensive understanding of the entire experience – from antenatal preparations to the birth, postnatal care, and beyond. By hearing from both parents, we can identify areas where we’re excelling and areas where we can enhance our services to better meet the needs of families as a whole.

 Your input contributes not only to your personal experience but also to the collective well-being of families in our care. Together, we can ensure that our maternity services are inclusive, responsive, and attuned to the needs of everyone involved. Thank you for being an important part of our commitment to continuous improvement and exceptional care.

Maternity Surveys

Friends and Family Test Feedback Leaflet

Patient Relations (PALS)