Staff on Walsall Manor Hospital’s Acute Medical Unit (AMU) will be highlighting some of the improvements they are helping to make there with a special focus running across social media today (Friday 18 November).

An A-Z of AMU has been put together to showcase the ongoing efforts being made to create a better patient experience and to make it a great place to work for staff.

An Improvement Plan was developed as a result of patient and staff feedback, incidents and complaints, identified through a detailed review of consistent themes. Discussions have also been held around quality and safety standards and educational standards.

Staff engagement has been essential – including conversations with senior leaders operating an inclusive, open, honest and transparent approach.

Matron Julie Corns said: “We’re looking forward to showcasing what we’re proud of on the unit as well as continuing to focus on areas where there’s still work to be done.

“I don’t want to give anything away ahead of our A-Z, but patients and their families will find out about some of the ways their feedback is being used to shape change on the unit. And staff will also be able to stop and reflect on the progress made so far.

“Our improvement is ongoing – our patients are at the centre of everything we are striving to achieve alongside staff health, wellbeing, education and development.”

Julie added that excitement was building for the unit’s new home in the Urgent and Emergency care Centre which will be up and running next year.

“We want to take our improvements with us, building on them in our new home as it is going to be an amazing environment to work in.”