Crucial volunteers are needed to help support patients in Walsall’s busy Emergency Department this year.

The Enhancing Ward Experience (EWE) volunteers will offer non-clinical support to patients, families, and carers to make their time in the department as comfortable as possible.

Yvonne Mayo is currently the only volunteer in ED at the Manor Hospital and she helps every Wednesday for four hours. She is a full-time carer for her husband.

The 60-year-old from Blakenall Heath started volunteering on the wards at The Manor Hospital in February 2020. After the pandemic she moved over to help at ED and said she found the position very rewarding.

She said: “I initially started visiting patients on the ward and started because I like socialising, talking and listening to people.

“I felt I had something to offer, and it gets me out of the house.

“When COVID-19 hit I had to stop volunteering and really missed it. Recently I came back to help in ED and I have really enjoyed it so far.

“It is very busy and keeps you on your toes, but it is an interesting role and you see all different types of people.

“I spend my shift giving patients and visitors refreshments, cleaning beds and stocking up the kitchen with sandwiches.

“All the patients I have met so far have been very grateful for a cup of tea or coffee and the staff are always there is you need help.

“I like helping out and I would recommend the role to others.”

Garry Perry, Associate Director – Patient Relations & Experience at Walsall Healthcare NHS Trust, said: “Our volunteers are an integral part of our team and we’re now recruiting people into our new roles to support ED this winter.

“We’re on the lookout for people who are friendly, enjoy being active and want to make a difference to people’s lives.

“If you’re looking for a fast-paced volunteering opportunity, in which you will meet people from all walks of life, this opportunity to join our volunteers at Walsall could be for you.

“At times, the department can be busy, challenging and volunteers may experience situations that they may find difficult so because of this the ED EWE role is strictly for age 18 years and above.

“We look forward to receiving your application.”

To apply for volunteering opportunities at Walsall Healthcare visit www.walsallhealthcare.nhs.uk/work-with-us/volunteering/